As NetOps, SRE, and DevOps teams navigate complex digital ecosystems and diagnose elusive issues in an increasingly complex AI world, a potent new ally has emerged: the AI-powered assistant, now being woven into the fabric of core operational platforms like ServiceNow, as well as custom ChatOps environments.
These AI agents excel at orchestrating workflows and processing information, but their potential is realized when they are fueled by rich, real-time, expert-level data. Imagine augmenting your AIOps platform with not just ticket data, but with the deep expertise provided by the Cisco ThousandEyes platform. What if your incident response workflows could be enhanced with immediate, conversational access to Internet intelligence?
That vision is now a reality. We are excited to announce the alpha launch of the ThousandEyes Model Context Protocol (MCP) Server, a new integration that surfaces insights in a conversational format. This is not about replacing trusted methods; it's about supercharging them, allowing your teams to make use of their expertise more effectively than ever before.
Integrate Network Intelligence Into Your AgenticOps Workflow
The ThousandEyes MCP Server functions as a secure, universal adapter, designed to connect your AI agents to the live data stream from the ThousandEyes platform. By bringing ThousandEyes intelligence directly into the environments where your teams already work, you can augment your workflows, reduce cognitive load, and accelerate the entire incident response lifecycle. This approach enhances your existing investment in both people and platforms.
- Meet Your Teams Where They Are: The most effective "single pane of glass" is often the tool your team has open right now—the incident ticket in ServiceNow, or the dedicated channel in a ChatOps client. The MCP Server brings critical network context directly into these interfaces. This allows your experts to stay focused and in flow, enriching their current environment with ThousandEyes data rather than forcing them to switch contexts and manually correlate information.
- Streamline and Accelerate Data Gathering: During a high-stakes incident, every second counts. The expertise of your engineers is best spent on analysis and resolution, not on the repetitive task of data retrieval. The MCP Server supports your intelligent assistant, automating the data-gathering phase of an investigation. This frees up time and mental energy, allowing your team to move from detection to diagnosis at machine speed.
- Amplify the Value of Your Entire Toolchain: When foundational data flows freely and securely between systems, the value of each component is magnified. By integrating ThousandEyes as a core data source for your AIOps strategy, you create an intelligent, responsive, and efficient operational ecosystem.
Get Rapid Answers With Conversational Troubleshooting
The ThousandEyes MCP Server empowers the AI agents in your ecosystem to move beyond simple commands and engage in sophisticated, data-driven dialogues. It allows your teams to ask complex questions in natural language and receive synthesized answers, turning raw data into actionable intelligence on demand. With this immediate, high-level overview to guide their investigation, your experts can then dive deeper in the ThousandEyes platform to continue their analysis, knowing exactly where to look to efficiently find the information they need.
- Streamlined Access to Information: The first step in any investigation is understanding the scope of your visibility and what relevant data you can access. The MCP Server simplifies this process. Your team can immediately query your entire monitoring footprint to find the relevant tests for any service under investigation.
- “Show me all ThousandEyes tests related to our Salesforce instance.”
- “List our active web tests that have ‘checkout’ in the name.”
- “Do we have any agent-to-agent tests monitoring connectivity to the Azure East US region?”
- Get Efficient Explanations for Performance Changes: Augment your team's diagnostic process with AI-powered analysis that can correlate events and suggest possible causes. This provides a head start, pointing your experts in the right direction and shortening the path to understanding the "why" behind an issue.
- “Explain the recent latency increase on the ‘API Gateway’ test. Was it related to a BGP change?”
- “Summarize the performance of our main web application over the last three hours. Differentiate between network and application layer delays.”
- Automate Initial Triage for Active Outages: The ThousandEyes MCP Server is designed to empower your Tier 1 analysts and on-call engineers to perform efficient triage with natural language. By asking their AI assistant to troubleshoot an alert, they can get an immediate, data-driven suggestion for the fault domain, helping ensure that the issue is escalated to the right team the first time.
- “Troubleshoot the OpenAI event that was reported in San Jose. Suggest a probable fault domain and provide supporting evidence.”
- “Analyze the latest outage on our VPN concentrator test. Is the issue with the monitoring agent, the network path, or the target server itself?”
Secure, Governed, and Enterprise-ready
We built the ThousandEyes MCP Server with the understanding that trust is the currency of the enterprise. Integrating powerful data sources with AI systems demands a security posture that is robust and transparent. Our MCP Server is architected from the ground up to meet this standard, allowing you to innovate with confidence.
Most critically, the MCP Server is designed to fully inherit and respect your existing ThousandEyes security model. Every request made through the MCP interface is authorized against the same granular permissions and Account Group boundaries that govern your organization. If a user does not have permission to view a test in the ThousandEyes UI, their AI assistant will not have permission to access its data via the MCP Server. This provides assurance that your established data governance policies are automatically enforced, letting you embrace the benefits of AI-powered operations without compromising on control.
The next era of IT operations will be defined by the synergy between human expertise and artificial intelligence. With the ThousandEyes MCP Server, we are proud to provide the key data fabric that connects them.
Disclaimer: Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. The delivery timeline of these products and features is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.