Connected Devices represents the evolution of the SamKnows product into a sophisticated solution for monitoring Internet performance and last-mile broadband connectivity, following Cisco’s acquisition of SamKnows in 2023. By embedding agents into residential network equipment, Connected Devices enables detailed monitoring and analysis of network performance that cover critical areas, such as CDN efficiency, social media responsiveness, video streaming quality, and online gaming performance. This extensive monitoring offers significant advantages to ISPs and regulatory bodies by providing detailed insights into how different applications and services perform under real-world conditions.
Connected Devices operates by embedding an agent in consumer broadband equipment, allowing for real-time data collection and analysis of network performance. This enables ISPs and other stakeholders to measure, analyze, and optimize the quality of Internet connectivity, particularly at the critical last-mile.
The integration of SamKnows into the ThousandEyes platform is currently in progress, with a strategic plan for integrating additional capabilities over time. Core features such as RealSpeed, Constant Care, and Analytics continue to be available. ThousandEyes has an aggressive roadmap of enhancements to add further value to how data can be visualized and insights delivered for customers.
We are committed to keeping our users informed and supported as new features and enhancements are rolled out. Future updates will continue to expand and enhance the capabilities available on the ThousandEyes platform, with a focus on providing an extensive suite of tools designed to meet the evolving needs of ISPs and regulatory bodies.
ThousandEyes enhances Connected Devices by integrating it with a suite of advanced analytics and expansive network intelligence capabilities that encompass not just local but also global network insights. This enhancement provides ISPs with the tools to manage network performance proactively across their service delivery chain, anticipate potential issues, and optimize customer satisfaction through improved reliability and operational responsiveness.
As the integration progresses, existing features from SamKnows will be systematically added to the ThousandEyes platform. This includes enhanced support tools and improved data aggregation capabilities. The goal is to provide a unified, extensive network monitoring experience that aligns with evolving customer needs.
For most users, the transition from SamKnows to Connected Devices in ThousandEyes will be automatic and near-seamless, with your data and configurations carrying over without disruption. However, it's important to note that users with a SamKnows One account will be required to reset their password, unless they're using single sign-on (SSO). Additionally, you will need to log in via a new URL. Familiarizing yourself with the new platform and exploring the Connected Devices Documentation available can help you make the most of the new interface and features.
To learn more about current features or upcoming integrations, you can contact your ThousandEyes account manager or Customer Success team. They can provide detailed information and guidance on how to leverage these tools to their fullest potential.
For any questions or support needs, including identifying your account manager, please reach out to ThousandEyes Support. Your account manager can assist with inquiries regarding your setup, upcoming features, and available training resources.
Yes, your existing data and reports will remain accessible in ThousandEyes. Additionally, the integration with ThousandEyes will enhance these reports with more detailed analytics and broader network visibility, offering you deeper insights into your network’s performance.
With the integration of SamKnows into ThousandEyes, there have been updates to how personal data is processed and the subprocessors involved. We provide more information on these subprocessors, including the types of personal data they process and their operational roles, in our ThousandEyes Privacy Data Sheet. This document offers details to help you understand who is handling your personal data and how it is protected in accordance with data privacy regulations.
The integration with ThousandEyes provides access to a more comprehensive suite of tools and features, designed to give you a holistic view of network performance. As more SamKnows features are integrated, you can expect an enhanced experience that combines the strengths of both platforms, supported by ongoing improvements and support from ThousandEyes.
See how Connected Devices helps ISPs and regulators deliver seamless customer experiences.