Digital supply chains are more complex than ever, spanning owned and unowned environments, countless end-user devices, and everything in between. This vast, interconnected landscape puts significant pressure on IT and networking teams, who must sift through enormous volumes of data and extract actionable insights to ensure optimal digital experiences. As the scale and distribution of these supply chains expands, troubleshooting and maintaining high service quality become increasingly challenging.
Many IT teams struggle to correlate information across this intricate web of services—from enterprise-owned networks to third-party providers—making it difficult to turn data into meaningful insights. Without these insights, businesses risk costly consequences such as slow resolution times, frustrated end users, and operational inefficiencies.
Cisco AI Assistant: Empowering ThousandEyes Users
To address these challenges, the Cisco AI Assistant, now integrated into the ThousandEyes platform and generally available to all ThousandEyes customers, offers a powerful generative AI solution. First announced at Cisco Live San Diego, it surfaces expert-level insights in seconds, accelerates troubleshooting, enables automated actions to prevent issues before they arise, and quickly resolves problems when they occur. Designed to empower users at all levels to operate like seasoned networking experts, the Cisco AI Assistant redefines what’s possible in assuring digital experiences.
Accessing the AI Assistant is simple: just invoke it from the top navigation bar in ThousandEyes and ask a question in natural language or use one of the default prompts to get started.
Why It’s Unique
When compared to alternative solutions in the AIOps space, the differentiated approach Cisco has taken truly sets our solution apart.
Unmatched Visibility Across the Digital Supply Chain
ThousandEyes uses an extensive global network of vantage points that span enterprise environments, ISPs, cloud providers, and end-user devices, providing customers with broad and deep visibility across owned and unowned networks.
The Most Precise Insights in the Market
Great AI comes from great data. Unlike other AIOps solutions that tap into incomplete and limited datasets, Cisco delivers accurate and precise insights based on a comprehensive dataset. The result is actionable insights that eliminate guesswork and accelerate resolution times.
Built-in Assurance
The Cisco AI Assistant is natively integrated into Cisco’s platform, powering multi-layer Assurance for the leader in networking.
Key Capabilities
The integration of the Cisco AI Assistant into ThousandEyes delivers breakthrough innovations in Assurance with several new capabilities.
Troubleshooting Skill
Accelerate root cause analysis and resolution with guided troubleshooting workflows that surface critical context that spans Internet outages, organization-wide events, and alerts.
Example: Ask the Cisco AI Assistant for help troubleshooting the Slack application that's been giving your team issues over the past week.
Figure 1. Cisco AI Assistant helps troubleshoot an issue with Slack
Documentation Skill
Summarize product knowledge and expertise from the leader in Internet intelligence in real-time to demystify Assurance and make it more accessible to more teams across your organization.
Example: Ask the Cisco AI Assistant about the Event Detection feature.
Figure 2. Cisco AI Assistant explains Event Detection
Unlocking Value
The Cisco AI Assistant empowers your team to drive tangible outcomes for your business, including:
- Saving time: Accelerate troubleshooting and reduce mean time to resolution (MTTR).
- Increasing productivity: Empower every team member to act like an expert with guided workflows and actionable insights available at their fingertips.
- Minimizing risk: Proactively identify and mitigate issues before they impact your end users.
Experience Next-generation Assurance with Cisco AI Assistant
By blending generative AI with unparalleled visibility and context across the digital supply chain from ThousandEyes, Cisco empowers organizations to streamline operations, preemptively address issues, and unlock assurance expertise across teams. Looking ahead, this innovation will continue to evolve, driving even greater automation, predictive capabilities, and seamless integration to meet the dynamic demands of tomorrow’s digital ecosystems.
